FREQUENTLY ASKED QUESTIONS
We’ve made Scrubxo as quick and easy to use as possible, however sometimes a bit more detail is required
Booking Questions
How Do I Book?
You can book a cleaning service easily through our website, by phone, or via email. We will assist you in selecting the best cleaning plan for your needs.
What if I don't want to book online?
You can always call us or send an email to book your cleaning service. Our team is here to help you with the booking process.
Do I need to enter my card details to book?
No, you do not need to enter your card details to book. Payment can be arranged after the service is completed.
How do I change or cancel my booking?
To change or cancel your booking, please contact us as soon as possible. We will assist you in making the necessary adjustments.
Can I make a same-day or last-minute booking?
Yes, we do offer same-day and last-minute bookings based on availability. Please contact us directly for immediate assistance.
Scrubxo Guarantee
What is the Scrubxo Guarantee?
The Scrubxo Guarantee ensures that you are completely satisfied with our cleaning services. If you are not satisfied, we will make it right at no additional cost.
Cleaning Services
What does it cost to clean my home?
The cost of cleaning your home depends on various factors such as the size of your home, the type of cleaning required, and the frequency of service. Please contact us for a personalized quote.
How do you charge for services?
We charge based on the size of your home and the type of cleaning service you choose. We offer both hourly rates and flat fees for specific services.
When does hourly rate pricing apply?
Hourly rate pricing typically applies to one-time cleanings or when you request specific services that do not fall under a flat fee structure.
What services do the cleaners provide?
Our cleaners provide a variety of services including regular cleaning, deep cleaning, move-in/move-out cleaning, and customized cleaning plans tailored to your needs.
What is a deep clean?
A deep clean is a thorough cleaning of your home that goes beyond the regular cleaning tasks. It includes detailed cleaning of areas that are often overlooked.
Do you offer move-in/out services?
Yes, we offer move-in and move-out cleaning services to help you prepare your home for new occupants or to ensure your old home is left in pristine condition.
Cleaning Day
What time will the cleaners arrive?
The arrival time of our cleaners will be confirmed during the booking process. We strive to accommodate your schedule as much as possible.
How many cleaners do you send?
The number of cleaners sent depends on the size of your home and the type of service requested. We will inform you of the details during the booking process.
Do your cleaners bring their own supplies?
Yes, our cleaners come fully equipped with all necessary cleaning supplies and equipment to ensure a thorough cleaning of your home.
About Your Booking
Can I book a regular clean?
Absolutely! We offer regular cleaning services on a weekly, bi-weekly, or monthly basis, depending on your needs.
How do I know what time I can get a cleaning?
You can check availability and schedule your cleaning time during the booking process. Our team will work with you to find a suitable time.
Can I make special requests?
Yes, we welcome special requests! Please let us know your specific needs during the booking process, and we will do our best to accommodate them.
How do I provide feedback?
We appreciate your feedback! You can provide feedback through our website, by email, or by contacting customer service directly.
Area We Serve
Contact Info
Address; Iona, Butetown Hub level 2, Room 2 Loudoun Square. Plas, Cardiff CF10 5HW
- 079-4944-9227
- scrubox.help@gmail.com